Ticket Volume

Ticket Volume: Total number of support tickets received in a period.

Formula

Ticket Volume = Count of tickets created in period

Computable definition

The canonical formula in the GASP formula grammar. The MCP server compiles it to SQL over the datasets listed below.

count_distinct(field.ticket_id)

Unit: count

Breakdowns

by_ticket_type: one row per ticket_type value

Notes: Tickets created in period. by_ticket_type returns the count of each type for staffing; Ticket Distribution by Type (ticket_distribution_by_type) is the share.

Data requirements

Grain: Per event, aggregate monthly · Frequency: Daily · Aggregation: aggregate (month) · Staged: no · Main source: Help Desk.

Field	Dataset	Type
`created_at`	ticket	timestamp
`ticket_id`	ticket	string

Example SQL (Postgres)

SELECT (SELECT COUNT(DISTINCT ticket_id) FROM ticket WHERE created_at >= :period_start AND created_at < (:period_end + INTERVAL '1 day')) AS ticket_volume

Access: recommended sensitivity tier internal, access scope department-scoped. Guidance your policy engine enforces.

From an agent: with the GASP MCP server, call lookup_metric({ "name": "Ticket Volume" }) or generate_query({ "metric": "Ticket Volume", "adapter": "<your adapter JSON>" }).

What It Tells You

Support demand. Trend matters more than absolute number.

Connected in the GASP relationship graph.

Downstream: what this drives

Ticket Volume reduces CSAT (Support)
Ticket Volume component of Self-Service Rate (Support)
Ticket Volume measures Ticket (Entity)

← Back to Support metrics