Professional Services Utilization Metrics Operational

Total Utilization

Total Utilization: Percentage of time spent on all productive work (billable + non-billable).

Formula

Total Utilization = (Billable + Non-billable productive hours) / Available hours × 100

Computable definition

The canonical formula in the GASP formula grammar. The MCP server compiles it to SQL over the datasets listed below.

sum(field.hours where field.time_entry_type in ('billable', 'training', 'pre_sales', 'internal')) / sum(field.available_hours)

Unit: percent (the formula yields an unscaled ratio)

Notes: Non-billable productive time is training, pre-sales and internal projects.

Data requirements

Grain: Weekly aggregate · Frequency: Weekly · Aggregation: aggregate (week) · Staged: no · Main source: PSA.

Field	Dataset	Type
`available_hours`	consultant	decimal
`entry_date`	time_entry	date
`hours`	time_entry	decimal
`period_start`	consultant	date
`time_entry_type`	time_entry	string

Example SQL (Postgres)

SELECT (CAST((SELECT COALESCE(SUM(hours), 0) FROM time_entry WHERE entry_date >= :period_start AND entry_date <= :period_end AND time_entry_type IN ('billable', 'training', 'pre_sales', 'internal')) AS DOUBLE PRECISION) / NULLIF((SELECT COALESCE(SUM(available_hours), 0) FROM consultant WHERE period_start >= :period_start AND period_start <= :period_end), 0)) AS total_utilization

From an agent: with the GASP MCP server, call lookup_metric({ "name": "Total Utilization" }) or generate_query({ "metric": "Total Utilization", "adapter": "<your adapter JSON>" }).

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