Professional Services Utilization Metrics Efficiency

Capacity Utilization

Capacity Utilization: Billable hours sold vs available. Hours booked are the budgeted hours on sold projects.

Formula

Capacity Utilization = Hours booked / Capacity × 100

Computable definition

The canonical formula in the GASP formula grammar. The MCP server compiles it to SQL over the datasets listed below.

sum(field.hours_budgeted) / metric.capacity

Unit: percent (the formula yields an unscaled ratio)

Notes: Hours booked is taken as budgeted hours on sold projects.

Data requirements

Grain: Weekly aggregate · Frequency: Weekly · Aggregation: aggregate (week) · Staged: no · Main source: PSA.

Field	Dataset	Type
`available_hours`	consultant	decimal
`hours_budgeted`	project	decimal
`period_start`	consultant	date
`snapshot_date`	project	date

Example SQL (Postgres)

SELECT (CAST((SELECT COALESCE(SUM(hours_budgeted), 0) FROM project WHERE snapshot_date = :period_end) AS DOUBLE PRECISION) / NULLIF(((SELECT COALESCE(SUM(available_hours), 0) FROM consultant WHERE period_start >= :period_start AND period_start <= :period_end)), 0)) AS capacity_utilization

From an agent: with the GASP MCP server, call lookup_metric({ "name": "Capacity Utilization" }) or generate_query({ "metric": "Capacity Utilization", "adapter": "<your adapter JSON>" }).

← Back to Professional Services metrics