Product Quality Metrics (Product) Operational

User-Reported Issues

User-Reported Issues: Number of bugs/issues reported by users.

Formula

User-Reported Issues = Count of user-submitted bug reports

Computable definition

The canonical formula in the GASP formula grammar. The MCP server compiles it to SQL over the datasets listed below.

count_distinct(field.issue_id where field.issue_type = 'bug' and field.issue_source = 'user_report')

Unit: count

Data requirements

Grain: Per event, aggregate monthly · Frequency: Daily · Aggregation: aggregate (month) · Staged: no · Main source: Product Analytics.

Field	Dataset	Type
`created_at`	issue	timestamp
`issue_id`	issue	string
`issue_source`	issue	string
`issue_type`	issue	string

Example SQL (Postgres)

SELECT (SELECT COUNT(DISTINCT issue_id) FROM issue WHERE created_at >= :period_start AND created_at < (:period_end + INTERVAL '1 day') AND (issue_type = 'bug' AND issue_source = 'user_report')) AS user_reported_issues

From an agent: with the GASP MCP server, call lookup_metric({ "name": "User-Reported Issues" }) or generate_query({ "metric": "User-Reported Issues", "adapter": "<your adapter JSON>" }).

What It Tells You

Quality as perceived by users.

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