Quarterly Business Review (QBR) Completion Rate
Quarterly Business Review (QBR) Completion Rate: The percentage of eligible accounts that completed a QBR.
Also known as: QBR
Formula
QBR Completion = Accounts with a completed QBR / Accounts due a QBR × 100Computable definition
The canonical formula in the GASP formula grammar. The MCP server compiles it to SQL over the datasets listed below.
count_distinct(field.customer_id where field.qbr_completed = true) / count_distinct(field.customer_id where field.qbr_due = true)Unit: percent (the formula yields an unscaled ratio)
Notes: Counted per account: customers with a QBR held in the period (qbr_completed) over customers with a QBR due (qbr_due), both on the customer snapshot. customer-success.md defines it over eligible accounts.
Data requirements
Grain: Quarterly snapshot · Frequency: Quarterly · Aggregation: snapshot (quarter) · Staged: no · Main source: CS Platform.
| Field | Dataset | Type |
|---|---|---|
customer_id | customer | string |
qbr_completed | customer | boolean |
qbr_due | customer | boolean |
snapshot_date | customer | date |
Example SQL (Postgres)
SELECT (CAST((SELECT COUNT(DISTINCT customer_id) FROM customer WHERE snapshot_date = :period_end AND qbr_completed = TRUE) AS DOUBLE PRECISION) / NULLIF((SELECT COUNT(DISTINCT customer_id) FROM customer WHERE snapshot_date = :period_end AND qbr_due = TRUE), 0)) AS qbr_completion Access: recommended
sensitivity tier internal,
access scope department-scoped.
Guidance your policy engine enforces.
From an agent: with the GASP MCP server, call
lookup_metric({ "name": "Quarterly Business Review (QBR) Completion Rate" }) or generate_query({ "metric": "Quarterly Business Review (QBR) Completion Rate", "adapter": "<your adapter JSON>" }).
What It Tells You
Whether you are keeping up the regular reviews that strategic relationships run on.
Related Metrics
Connected in the GASP relationship graph.
Downstream: what this drives
- QBR Completion Rate drives Customer Health Score (Customer Success)
- QBR Completion Rate drives Expansion MRR (Core)
- QBR Completion Rate measures Customer (Entity)