Reliability Terms

Incident

Incident: An unplanned interruption or degradation of service.

In the data model

Incident is an entity in the GASP relationship graph.

Datasets

incident (event)

Fields on this dataset (8)

acknowledged_at timestamp
detected_at timestamp
incident_id string
incident_type enum
recovery_time integer
resolved_at timestamp
severity enum
started_at timestamp

Relationships

Deployment generates Incident (N:1). A deployment can trigger an incident. The deployment row carries the incident it caused, which is what Change Failure Rate counts.

Related Terms

Other definitions in Reliability Terms:

Uptime / Availability

Percentage of time service is operational.

SLA (Service Level Agreement)

Contractual commitment for service levels (uptime, response time, etc.).

MTTR (Mean Time to Resolve/Recover)

Average time from incident start to resolution.

Percentage of requests resulting in errors.

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